Privacy Policy

Introduction

Welcome to https://dubai-buggy-tours.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users. By visiting or using our website and services, you agree to the terms described here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://dubai-buggy-tours.terratrek.net.
Mobile applications developed by us.
Online services and products offered through these platforms.
Interactions between users and our support team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites or services linked from our platform. These entities have their own privacy policies governing the collection and use of user data, so we encourage you to review them before engaging with any external links.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

As an Authorized User: When you create an account and use our applications or services, we collect and process your personal information to manage your account and deliver personalized features.
Website Visitors: If you visit our websites, we may gather data about your browsing behavior to enhance user experience and for analytics purposes.
Communications: We may contact you via email, calls, or text messages (SMS) with newsletters, promotional offers, or service updates.

Personal Data Collection

We collect various categories of personal data, including:

Account Information: This includes your name, username, and password hash for secure login.
Payment Details: Any financial information you provide for transactions is encrypted and stored securely.
Financial and Purchase Data: We may collect transaction history, payment method details, and purchase preferences to process orders and improve our services.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from your mobile device to personalize content.
Location Data: With your consent, we can access your location information for personalized recommendations.
Feedback and Reviews: Your reviews, ratings, and comments help us improve our products and services.
Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your permission).
Product Interest: Details about the products that interest you or that you purchase assist us in personalizing future recommendations.

We collect this information through direct user input, online interactions, and automated tracking technologies. Third-party services may also contribute to the collection of personal data, adhering to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

Strictly Necessary Cookies: These are essential for website functionality and user navigation. They ensure basic interactions like login and access to secure areas.
Preference Cookies: We use these to remember your preferences, such as language settings or display options.
Analytics Cookies: Tracking cookies help us understand user behavior on our sites, enabling us to provide personalized content and improve performance.

Users can control non-essential cookie preferences through our Cookie Manager, allowing you to customize your browsing experience.

Retention and Deletion

We retain personal data for the duration required by law or for valid business purposes. Once the purpose is fulfilled, we securely delete or anonymize the information. Here’s a breakdown:

Account Data: Retained until the account is inactive or closed upon user request.
Payment and Financial Records: Usually kept for tax and accounting purposes (as per legal requirements).
Purchase History: May be stored for order fulfillment, returns, or customer support, but not longer than necessary.
Analytics Data: Aggregated and anonymized after a specified period for research and development.

Security Measures

We have implemented robust security measures to protect your personal data:

Encryption of sensitive data both at rest and in transit.
Access controls and regular security audits to prevent unauthorized access.
Compliance with industry standards, such as PCI DSS (Payment Card Industry Data Security Standard).
Regularly updating our security protocols to adapt to emerging threats.

User Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you and receive a copy of it.
Rectification: The right to correct or update inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In certain cases, you can ask for the deletion of your personal information.
Restriction: You may request restrictions on the processing of your data under specific circumstances.
Data Portability: The ability to transfer your personal data from our systems to another service provider.
Objection: You have the right to object to the processing of your data for certain purposes.
Non-Discrimination: Your data cannot be used against you in a legally protected manner.

To exercise these rights or for data-related inquiries, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, including unsubscribe requests or data access rights, please reach out to us:

Email: [email protected]
Postal Address: [Provide the company’s physical address]

We appreciate your trust in our services, and we are committed to protecting your privacy throughout your interaction with us.